video management, video solution, video streaming Chris Kann took the long view and small steps to help a client revitalize their product line. In this Breakthrough you’ll hear how she approached the challenge of reenergizing a stagnant product line by layering online qualitative research methods on top of some quantitative research findings. The overall approach established real confidence in the research. The insights from the qualitative work helped to identify a clear path for new product development. By starting with small steps and layering them over time the research approach delivered big results. Please listen in as Chris describes the process.